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How to Create Your GLACIER Record

Many international students and scholars are nervous when completing their tax forms, but the software is straightforward and simple when you understand what is being asked.

Creating your record in GLACIER takes 15 to 20 minutes, depending on your individual circumstances. Start by logging into the GLACIER system online. (Note: The University’s international populations are automatically enrolled in GLACIER, with the login details and temporary password delivered by email when you arrive on campus.)

GLACIER then automatically prompts you to enter:

  • Biographic information
  • Address
  • Contact information
  • US immigration status details
  • Travel history

For detailed guidance on completing your GLACIER record, we recommend that you view the informational video TIPS On Demand Module G Unit 2: Creating Your GLACIER Record. All TIPS On Demand modules are available in the International Services Organization in Blackboard. If you have questions about completing GLACIER, please contact glacier@hr.rochester.edu.

If you are not currently able to access TIPS On Demand through BlackBoard, there is more information below related to completing your GLACIER record.

Definitions and Explanations

The following list represents terms and topics that arise when completing your GLACIER record. Each section is based on the screen title in the software, so you can refer to the specific section when you need assistance or more information:

For additional help, email the GLACIER Support Center at support@online-tax.net.

User Agreement

You are asked to accept the terms of use for the software by choosing the appropriate button.

You also have the option to allow the University to provide Form 1042-S through the GLACIER system—please check this box! You may or may not receive this form depending on your earnings, but forms that are not distributed electronically must be mailed to your international address instead, which can slow your tax return process.

Welcome to GLACIER for University of Rochester

Select the action you would like to take on your record. These options will likely vary throughout the calendar year, depending on the documents or systems are available for your use.

For a new record or to make changes, select “Create/Update/View my Individual Record.”

Relationship

Indicate all service and non-service relationships you maintain with the University of Rochester.

  • The first group includes service-based relationships, such as employees, academic assistantships, and student workers.
  • The second group includes non-service relationships, for students and some post-doctoral appointments.
  • The remaining options are for other individuals who may maintain a temporary relationship with the University.

It is possible for you to belong to more than one of these categories, and for these relationships to change over time.

For assistance in determining your appropriate relationship(s), use the workbox on our GLACIER Information PDF and contact your hosting department.

Income Type

On this screen, indicate all types of payments (if any) you will receive from the University of Rochester.

The available list of options will depend on the relationship categories selected on the previous screen.

  • If you will receive payment(s) from the University, the options that GLACIER lists here will likely be "Compensation/Wages" (service-based) or "Scholarship or Fellowship" (non-service).
  • If you do not receive any payments or income from the University, please select “No Income.”

Note: Students who receive a tuition scholarship or waiver that appears as a reduction from their bill should NOT select “Scholarship or Fellowship” for that award. This category is only meant for actual money paid from the University to the individual, which are not considered as a payment for services provided.

For assistance in determining the correct income type(s) for each payment, please use the workbox on our GLACIER Information PDF and contact your hosting department.

Personal Information

Enter your name, consistent with your immigration documents, and the email address where notices from GLACIER will be received and read. You should also include your US Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN).

If you do not have one of these identification numbers, you will need to indicate your application plans.

  • Students or scholars who anticipate payments from the University, even at some future date, may select the option for “I have applied for an SSN, and I have not yet received the number.” Once you receive your SSN, you must update your GLACIER record and submit your tax summary and forms to the University Payroll office. If known, University employees should also enter their Employee ID, which is listed in the University's HRMS system.

Note: Tax treaty benefits are not available until the SSN is issued and reported in GLACIER, but you may claim a refund on your annual tax return if excess tax is withheld while the SSN application is pending. If needed, contact an ISO advisor to discuss the SSN application process and documentation.

  • Scholars or others in a no-pay relationship with the University (i.e., there is no possibility that you will receive payments from the University) should select the option for “I do NOT have a U.S.-issued SSN or ITIN; I would like to apply for an ITIN.”  This option is correct, even if you do not intend to apply for one.

US Address

List your contact information and current mailing address in the United States, or indicate that you cannot receive mail in the country right now.

You must update this information if you move during your program or activity in the United States.

Permanent Foreign Address

List your current foreign mailing address. As a nonimmigrant, you are required to have an address outside the United States that is considered your home, but you may list the address of a parent or family member overseas, if necessary.

Country of Citizenship/Tax Residence

Indicate your citizenship and tax residency. If you have dual citizenship, please list the country that issued your passport used for travel and entry to the United States.

For most individuals, your countries of citizenship and tax residency will be the same. However, if you have been living in a different country before coming to Rochester and filed tax documents there, you may have established tax residency in that country.

Immigration Status (1)

Select the appropriate immigration sponsor for your current status, which is usually the University of Rochester. If you are sponsored by Fulbright or another institution, or did not receive sponsorship for your current travel, please select the appropriate option.

From the dropdown list provided, choose your current immigration category. For J-1 Exchange Visitors, please refer to your DS-2019 to determine the correct option based on the purpose of your program/activity.

Time Spent in the US

This page captures your current program or travel information. Please refer to the date stamped in your passport or on your I-94 card for your ORIGINAL entry to the United States in your current immigration status. Even if you have changed institutions or traveled home temporarily since then, you should still list the original date of entry.

The date your permission expires should be based on your current immigration documents, such as the I-20, DS-2019, or I-797 H-1B Approval Notice, etc. If you are just beginning your program at the University, you may list your estimated departure date to match, and update this later when you know your actual final departure date from the United States.

Immigration Status (2)

Please indicate whether your current status is the SAME or DIFFERENT from the status in which you originally entered the US. For most students, your status will be the same. If you were approved for a Change of Status by application to United States Citizenship and Immigration Services (USCIS), you must select the second option.

You will then be prompted to enter your previous immigration information, including the original visa category and the date your status was changed.

Days Present in the US

Enter the number of days you have been physically present in the United States, which is used in calculating your tax residency category. For each year of your current immigration status, you should list how many days you were NOT in the United States during that calendar year.

This is an ESTIMATE and should not cause you extreme concern about finding the precise information. Additionally, you can always go back to update this information later if you feel you made an error. Tip: You may be able to use your passport to calculate the length of any trips you took during that time.

If you have traveled to the United States previously, you should indicate the year, immigration status, and days IN the country for all of your prior trips. Again, this information should be a complete representation, but can be estimated to the best of your ability.

Review the summary of travel information before proceeding.

Tax Treaty Exemption Verification

After calculating your applicable tax withholding rates and tax treaty exemptions, GLACIER will notify you of your eligibility.

If you are not eligible, you may continue with your record.

If you are eligible for a tax treaty, you may immediately be prompted to accept the treaty, or you may have to contact the University Payroll Office and/or supply additional documentation to claim the treaty benefits. Please read the information provided by GLACIER carefully, as these details are based on your individual circumstances.

Tax Summary Report

GLACIER will provide a summary of your tax information, including your federal Tax Residency category (line 2). The required forms listed will also be available as PDF documents to print and sign when you are done with your record.

View and Print Forms

When you click on the button to print your forms, you will open a PDF with your Tax Summary and any required forms. You may have anywhere from one to eight additional forms.

On most of these tax forms, your personal information will automatically be filled out. However, if GLACIER generates a New York State tax withholding form (IT-2104) for you, it will be blank and will also include 6 pages of instructions. These instruction pages can be discarded. You can choose to fill out the IT-2104 yourself (ISO and other university employees cannot provide guidance on filling out tax forms directly) or you can leave it blank and the Payroll Office will automatically fill in default values for you.

You will need to PRINT and SIGN each form. Do NOT print double-sided, as these forms may need to be processed separately.

The Tax Summary also lists the immigration document photocopies that you are required to submit with your Tax Summary Report. You should make a hard copy of each of these documents.

All of these documents—including the Tax Summary Report, tax forms, and document copies—must be sent to the University Payroll Office as soon as possible after updating your record. The complete mailing address is printed on the Tax Summary, but you may send the documents via intercampus mail to Box 278893 through any campus office.

Please update your GLACIER record as needed if your information changes at any point. If the new information triggers a change to your Tax Summary or tax forms, you must send the new paperwork to the University Payroll Office.