Tools Search Main Menu

Contact the ISO!

The International Services Office staff is available to assist you with a variety of needs during your time here. Our contact details are listed below, which you may use to schedule an appointment or ask for general information. Please let us know how we can help!

Alert! During the COVID-19 health emergency, ISO services & advising are shifted to a virtual environment.  Appointment hours and other advising services remain available, but will only be accessible via phone, email, or Zoom platform.  Until further notice, ISO's Main Office & Satellite locations are NOT operational or staffed.  Please contact the appropriate staff below for assistance in scheduling or other concerns.


ISO Student Services logo

General Inquiries & Student Services

TEMP PHONE: +1 (585) 371-8736 (temporary number during office closure)
Main Phone: + 1 (585) 275-2866 (cannot take calls during remote operations)
Fax: +1 (585) 276-2943 (fax services are currently suspended; please email)
ISO Scholar Services logo

General Inquiries & Scholar Services



After-Hours Emergencies

If you are experiencing an immigration or personal emergency when the office is closed, please phone UR Public Safety at +1 (585) 275-3333 and the ISO staff member on-call will be notified.  This does not include requests for updated immigration documents or travel signatures, since we are unable to provide these outside of normal office hours.

Access to ISO

  • Locations & Directions

    Main Office Mailing Address:

    For US Postal Service & intercampus mail deliveries:
    International Services Office
    40 Celebration Drive, PO Box 270446
    University of Rochester
    Rochester, NY 14627-0446

    For packages, courier services (FedEx, DHL, etc.) & physical location:
    International Services Office
    40 Celebration Drive, Suite 1.100
    University of Rochester
    Rochester, NY 14620
    See Map

    During COVID-19 remote operations, ISO services & advising are NOT available at our physical office locations.  Advising services and business activities are now offered in a virtual environment only, or by mail/courier services for physical documentation.

  • Hours

    Main Office in College Town

    Alert! Advising appointments & ISO Virtual Drop-In Advising are available via Zoom, according to the schedule below (Eastern time zone).  Appointments can be scheduled via email to  During the designated hours, Drop-in advising is available via [Schedules updated for Summer 2021, effective 5/3.]

    Schedule of ISO virtual services
    WeekdaysOffice HoursStudent Virtual Drop-Ins
    Monday8:30 a.m. - 12:00 p.m.
    1:00 p.m. - 4:30 p.m.
    1:00 p.m. - 4:00 p.m.
    Tuesday8:30 a.m. - 12:00 p.m.
    1:00 p.m. - 4:30 p.m.
    9:00 a.m. - 12:00 p.m.
    Wednesdaynone *none
    Thursday8:30 a.m. - 12:00 p.m.
    1:00 p.m. - 4:30 p.m.
    1:00 p.m. - 4:00 p.m.
    Friday8:30 a.m. - 12:00 p.m.
    1:00 p.m. - 4:30 p.m.
    9:00 a.m. - 12:00 p.m.










    * For May/June/July 2021: On Wednesdays, the office will focus on internal operations for staff to invest targeted time on casework, document issuance, and related coordination with students and departments. While we are closed for phone calls, appointments, drop-ins, and routine inquiries, we will remain responsive to emergencies. 

  • Advising Appointments & Drop-In Advising

    Alert!Appointments & other advising services are available virtually due to ISO's remote operations during the current health crisis. Please review our full operational plans in our COVID-19 Frequently Asked Questions on ISO Operations & Services.

    Appointments are required to speak with an advisor or to address detailed questions or concerns. Same-day appointments cannot typically be accommodated, so please schedule at least one day in advance. Advisor appointments typically last about 30 minutes.

    To make an appointment with an ISO Student Services Advisor, call +1 (585) 371-8736 +1 (585) 275-2866 or email

    For general scholar services questions, email ISO Scholar Services at .To make an appointment with an ISO Scholar Services Advisor, please contact your Immigration Advisor by clicking here.

    ISO Student Services: Drop-In Advising Hours

    During Drop-In Hours, an ISO Student Advisor is available to answer quick questions and to review documentation for travel, benefit applications, and more. An average consultation lasts about 5–10 minutes. For more complicated questions, we will schedule a follow-up appointment.


Please Note: ISO Student Services Advisors assist nonimmigrant students who enroll full-time or otherwise pursue specific academic objectives, with or without matriculation to a University degree program. Non-University-sponsored students from Fulbright and other organizations are also supported. ISO Scholar Services Advisors assist temporary nonimmigrant workers who engage in authorized employment or self-sponsored research activities at the University.