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Contact the ISO

The International Services Office staff is available to assist you with a variety of needs during your time at UR. Our contact details are listed below, which you may use to schedule an appointment or ask for general information. Please let us know how we can help!

ISO Student Services / General InquiriesISO Scholar & Employee Services
Phone: + 1 (585) 275-2866
Fax: + 1 (585) 276-2943
For scholar related questions, please contact your Immigration Advisor. See our  contact referral page for details.

After-Hours Emergencies: 
If you are experiencing an immigration or personal emergency when the office is closed, please phone UR Public Safety at +1 (585) 275-3333 and the ISO staff member on-call will be notified. This does NOT include requests for updated immigration documents or travel signatures, since we are unable to service such requests outside of normal office hours.


Find us on-site and online!

  • Location: Address & Directions

    The International Services Office is located among several UR administrative offices in College Town: 40 Celebration Drive, Suite 1.100 (see map).

    Mailing Addresses:

    For US Postal Service & intercampus mail deliveries:
    International Services Office
    PO Box 270446
    University of Rochester
    Rochester, NY 14627-0446

    For packages, courier services (FedEx, DHL, etc.) & physical location:
    International Services Office
    40 Celebration Drive, Suite 1.100
    University of Rochester
    Rochester, NY 14620

    Directions to College Town:
    Our first-floor suite is located in the same building as Breathe Yoga and UR Dermatology, diagonally across the parking lot behind the University of Rochester Bookstore. There is one entrance to the building from the parking lot, and one entrance along Celebration Drive. From either entrance, remain on the first floor and look for the suite door for Global Engagement & International Services Office.

    College Town is a 15-20 minute walk from the River Campus. Additionally, the Blue Line university shuttles have stops located conveniently near our office. If you are driving for your visit, two hour parking is available in the parking lot directly behind the UR Barnes & Noble bookstore.

  • Schedule: Office Hours & ISO Service Desk

    ISO maintains regular office hours from 9:00am to 12:00pm and 1:00pm to 4:00pm on Mondays, Tuesdays, Thursdays and Fridays. The office closes from 12:00 to 1:00 each day and on Wednesdays to focus on immigration casework, document issuance, and related administrative activities.

    During these hours, ISO staff are available to assist with general inquiries, scheduling, document coordination, and other support via phone, email, or in-person visit to our offices in College Town. ISO operates year-round, other than weekend and University holidays.

  • Advising: Appointments & Student Drop-In Hours

    Our advising services are coordinated through ISO's functional teams that specialize in the appropriate immigration and support needs for our diverse international populations.

    Scheduling an appointment allows time to speak in detail with an ISO Advisor about questions or concerns on a host of immigration and other topics. Appointments are scheduled for a 30-minute slot, at least one business day in advance. When requesting your meeting, please indicate whether you prefer to meet virutally (Zoom) or in-person at College Town.

    » To make an appointment with an ISO Student Services Advisor
    call +1 (585) 275-2866 or email

    » To make an appointment with an ISO Scholar Services Advisor,
    please contact your Immigration Advisor directly.

    ISO Student Services: Virtual Drop-In Advising Hours
    During dedicated Drop-In Hours, an ISO Student Advisor is available to answer quick questions and to review documentation for travel, benefit applications, and more. An average walk-in lasts about 5–10 minutes. For more complicated questions, we will schedule a follow-up appointment.

    Virtual Drop-In Hours are held via Zoom: 
    Mon/Tues/Thurs: 1pm to 3pm and Friday: 10am to 12pm
    Students will be admitted individually, but may remain in the waiting room until the advisor is available. Every effort is made to take students in the order they arrive, subject to Zoom capabilities.